Since a bitter winter storm stole the life of Gerda's mother, she and her father have sadly continued to run the remote hotel they call home. Lonely and isolated, Gerda's only joy is Kai, the handsome bellboy. A mysterious guest with an icy stare arrives at the hotel one night, wrapped in fur and diamonds. By daybreak, the "Snow Queen" has vanished with Kai! Gerda embarks on a journey of morphing seasons, fantastical creatures, and long-frozen mysteries in a desperate quest to find her stolen love.
| Directing | David Wu | Director |
| Visual Effects | Richard Trus | Visual Effects |
| Writing | Simon Moore | Writer |
| Camera | Gregory Middleton | Director of Photography |
| Sound | Lawrence Shragge | Original Music Composer |
| Art | Clyde Klotz | Production Design |
| Editing | Yelena Lanskaya | Editor |
| Crew | Dan Shea | Stunt Coordinator |
| Crew | Leslie McMichael | Stunts |
| Crew | Bobbi June Radford | Stunts |
| Crew | John Wardlow | Stunts |
| Crew | Jason Cecchini | Stunts |
| Crew | Caroline Field | Stunts |
| Crew | Steven McMichael | Stunts |
| Crew | Kathy Hubble | Stunts |
| Crew | John Scott | Stunts |
| Crew | Nancy J. Lilley | Stunts |
| Crew | Alette Falle | Stunts |
| Production | Pascal Verschooris | Co-Producer |
| Production | Pascal Verschooris | Production Manager |
| Directing | Patrice Leung | First Assistant Director |
| Production | Tracey Renyard | Location Manager |
| Production | Matthew O'Connor | Producer |
| Production | Michael O'Connor | Producer |
| Production | Robert A. Halmi | Executive Producer |
| Production | Robert Halmi Sr. | Executive Producer |
| Writing | Hans Christian Andersen | Original Story |
| Directing | Tracey Poirier | Second Assistant Director |
| Camera | Jim Van Dijk | Camera Operator |
| Camera | Larry Portmann | First Assistant Camera |
| Camera | Caragh Hodge | Second Assistant Camera |
| Camera | Glen A. Dickson | "B" Camera Operator |
| Directing | Leann Harvey | Assistant Director Trainee |
| Directing | Michael Pohorly | Third Assistant Director |
| Directing | Christine Lalande | Script Supervisor |
| Sound | Bill Skinner | Sound Mixer |
| Sound | Mark Noda | Boom Operator |
| Art | Ross Dempster | Art Direction |
| Art | Shannon Grover | Art Direction |
| Art | Peter Stratford | Assistant Art Director |
| Art | Tara Arnett | Art Department Coordinator |
| Art | Sam Higgins | Set Decoration |
| Art | Ian P. OBriain | Assistant Set Decoration |
| Art | Kasia Dzieciolowska | Set Buyer |
| Art | Karen Lister | Lead Set Dresser |
| Costume & Make-Up | Chris Andreas | On Set Dresser |
| Production | Lynn Kressel | Casting |
