A BAFTA award nominated, light-hearted, documentary looking at the part the service engineer can play in making or destroying his company's reputation.
| Crew | John Cleese | Script |
| Crew | Antony Jay | Script |
| Camera | Arthur Wooster | Camera Operator |
| Visual Effects | Tony Hart | Animation |
| Editing | Colin Sherman | Editor |
| Directing | Peter Robinson | Director |