A mix up on her first day of work sends Shane to the Dead Letter Office, where a group of quirky characters led by Oliver try to deliver the undeliverable. Though Shane wants out of this strange detail, she can't help but get caught up in the story of one misdirected letter mailed by a dying young woman to the man she was falling in love with. As circumstances around the letter get more complicated, Shane and the group break all the rules to see the letter delivered and justice done.
| Directing | Scott Smith | Director |
| Writing | Martha Williamson | Writer |
| Camera | Adam Sliwinski | Director of Photography |
| Editing | Lisa Binkley | Editor |
| Sound | Hal Beckett | Original Music Composer |
| Art | Renée Read | Production Design |
| Costume & Make-Up | Carla Hetland | Costume Design |
| Production | Joel S. Rice | Executive Producer |
| Production | Jackie Lind | Casting |
| Production | Shana Landsburg | Casting |
| Production | Harvey Kahn | Producer |
| Production | Scott Smith | Executive Producer |
| Production | Martha Williamson | Executive Producer |
| Production | Michael Prupas | Executive Producer |
| Sound | Marc Baril | Original Music Composer |
| Art | Sean Kirkby | Set Decoration |
| Art | Isaac Terpstra | Set Decoration |
| Crew | Dawn Knight | Post Production Supervisor |
| Directing | Bill Mizel | First Assistant Director |
| Art | Sally Cook | Property Master |
| Sound | Gord Hillier | Dialogue Editor |
| Sound | Don Mann | Sound Effects Editor |
| Sound | Angelo Nicoloyannis | Sound Re-Recording Mixer |
| Sound | Craig Stauffer | Sound Mixer |
| Sound | Greg Stewart | Sound Re-Recording Mixer |
| Sound | Wayne Williams | Boom Operator |
| Visual Effects | Barry Liu | Visual Effects Supervisor |
| Crew | Brett Armstrong | Stunt Coordinator |
| Camera | Trevor Butt | First Assistant "A" Camera |
| Camera | Pat Cronin | First Assistant "B" Camera |
| Camera | Chris Helcermanas-Benge | Still Photographer |
| Camera | Trevor Holbrook | Camera Operator |
| Camera | Alex Kuchera | Key Grip |
| Camera | Jill MacLauchlan | Camera Operator |
| Camera | Nicholas McKenzie | First Assistant "B" Camera |
| Lighting | Ronald Richard | Gaffer |
| Lighting | Cody Rusinko | Best Boy Electric |
| Camera | Bettina Strauss | Still Photographer |
| Camera | Jesse Vance | First Assistant "B" Camera |
| Camera | Dean Webber | Steadicam Operator |
| Editing | Rehan Khokhar | Assistant Editor |
| Sound | Meagan Carsience | Music Editor |
| Production | Yale Kussin | Production Coordinator |
| Directing | Linda Strathdee | Script Supervisor |
| Production | Allen Lewis | Production Manager |
| Directing | Catherine Kretz | Second Assistant Director |
| Production | Sara Brown | Extras Casting |
| Production | Lisa Marie DiGiacinto | Casting Associate |
| Costume & Make-Up | Brittany Elchuk | Assistant Costume Designer |
| Costume & Make-Up | Michael Tamayo | Costume Set Supervisor |
| Costume & Make-Up | Leana McGregor | Truck Costumer |
| Art | Jutta Ludwig | Assistant Set Decoration |
| Art | Daren Luc Sasges | Props |
| Costume & Make-Up | Dana Michelle Hamel | Key Makeup Artist |
| Costume & Make-Up | Victoria Fernandez | Key Hair Stylist |
| Costume & Make-Up | Stephanie Hamilton | Makeup & Hair Assistant |
| Camera | Aleks Pichlak | Second Assistant "A" Camera |
| Camera | Peter Leung | Second Assistant "B" Camera |
| Production | Jamie Lake | Location Manager |
| Crew | Dean Fitzpatrick | Transportation Coordinator |
| Crew | Cliff Brown | Transportation Captain |
| Crew | Ken Forsberg | Craft Service |
| Production | Sepideh Merchant | Post Production Coordinator |
| Editing | Cody McDonald | Assistant Editor |
| Editing | Jimmy Hsu | Online Editor |
| Sound | Don Mann | Sound Designer |
| Sound | Rick Senechal | Foley Recording Engineer |
| Sound | Don Harrison | Foley Artist |
| Sound | Ian Mackie | Foley Artist |
| Sound | Valerie Biggin | Music Supervisor |
