Sofia yearns to sing with the heartbreak voice of the ranchera singers she admires. One day, she receives an unexpected invitation to visit the mysterious "Paloma Negra" bar. There, she is shocked to see her favourite singer, Pieta, who had all but disappeared at the height of her career, singing to the sad souls in the bar. Sofia gathers her courage to sing for Pieta, only to be told that her voice is devoid of the suffering and heartbreak necessary to sing the songs. Determined to fill her voice with the necessary pain, she learns a hard, but valuable lesson about the reality of heartbreak.
| Directing | Claudia Medina | Director |
| Writing | Claudia Medina | Writer |
| Production | Alanna MacLennan | Producer |
| Production | Nilesh Patel | Producer |
| Camera | Robert Aschmann | Director of Photography |
| Art | Ricardo Spinacé | Production Design |
| Editing | Arthur Maughan | Editor |
| Production | Michael Gazetas | Production Manager |
| Production | Naomi Angel | Associate Producer |
| Production | Nilesh Patel | Line Producer |
| Directing | Bonnie Benwick | First Assistant Director |
| Directing | Quincy Wheeler-Jones | First Assistant Director |
| Directing | Michael Maughan | Assistant Director Trainee |
| Production | Michael Gazetas | Location Manager |
| Production | Rico Mielnicki | Assistant Location Manager |
| Production | Steve Calvert | Production Assistant |
| Production | Jeffrey Muller | Production Assistant |
| Production | Sara Dent | Casting Director |
| Directing | Joyce Fundytus | Script Supervisor |
| Crew | Mikela J. Mikael | Creative Consultant |
| Writing | Bill Thumb | Story Editor |
| Production | Jollean Willington | Coordinating Producer |
| Production | Jamie Skelton | Production Assistant |
| Production | Scott Campbell | Production Assistant |
| Production | Nathan Kellogg | Production Assistant |
| Camera | Andrew Coppin | First Assistant Camera |
| Camera | Lane Koch | First Assistant Camera |
| Camera | Cynthia Greer | Second Assistant Camera |
| Camera | Ian Spencer | Second Assistant Camera |
| Camera | Rich McSweeny | Camera Loader |
| Camera | April Hall | Camera Loader |
| Camera | Pieter Strathis | Steadicam Operator |
| Camera | Andre Fernandes | Steadicam Operator |
| Camera | BJ Wilson | Camera Operator |
| Camera | Henry Zhao | Assistant Camera |
| Camera | Mark Brennan | Still Photographer |
| Lighting | Andrew McLeod | Gaffer |
| Camera | Bill Rockcliffe | Best Boy Grip |
| Lighting | Peter Hagge | Best Boy Electric |
| Lighting | Daniel Jensen | Lighting Technician |
| Lighting | Paul Macey | Lighting Technician |
| Lighting | Mark Yates | Electrician |
| Camera | Doug Stover | Key Grip |
| Camera | Jeffery Mueller | Key Grip |
| Camera | David Abaya | Grip |
| Camera | Robin West | Grip |
| Camera | Phil Messenger | Grip |
| Camera | Jessica Uribe | Grip |
| Camera | Omar Punja | Grip |
| Camera | Tom MacNeill | Grip |
| Camera | Lee Gibeau | Dolly Grip |
| Sound | Jeff Carter | Sound Recordist |
| Sound | Jeff Carter | Sound Mixer |
| Sound | Roderick Matte | Boom Operator |
| Art | Shafik Chernovsky | Set Decorating Coordinator |
| Art | Shafik Chernovsky | Set Dresser |
| Art | Coco Harrison | Set Decoration |
| Art | Sara Dent | Set Decoration |
| Art | Matt O'Donnell | Property Builder |
| Art | Matt O'Donnell | Property Master |
| Art | Joe Sala | Painter |
| Art | Ross Walshe | Construction Foreman |
| Art | Andy Vine | Construction Grip |
| Crew | Steve Calvert | Transportation Captain |
| Art | Kristen Johnson | Graphic Designer |
| Costume & Make-Up | Nadina Dodd | Wardrobe Master |
| Costume & Make-Up | Zoë White | Wardrobe Assistant |
| Costume & Make-Up | Amy Sky | Wardrobe Assistant |
| Costume & Make-Up | Catherine Graham | Key Hair Stylist |
| Costume & Make-Up | Amy St. Jean-Anzinger | Key Makeup Artist |
| Costume & Make-Up | Stephany Carrillo | Assistant Makeup Artist |
| Crew | Nilesh Patel | Post Production Supervisor |
| Sound | Kerry Uchida | Sound Designer |
| Sound | Suez Holland | Assistant Sound Designer |
| Sound | Kerry Uchida | Sound Re-Recording Mixer |
| Sound | Gordon Sproule | Sound Re-Recording Assistant |
| Editing | Ingrid Rosen | Negative Cutter |
| Art | Arthur Maughan | Title Designer |
| Sound | Yvette Narlock | Music Director |
| Sound | Octavio Carrillo | Original Music Composer |
| Sound | Yvette Narlock | Music Producer |
| Sound | Yvette Narlock | Music Arranger |
| Sound | Gabriella Rodriguez | Vocals |
| Sound | Juan Guzmán | Musician |
| Sound | Octavio Carrillo | Musician |
| Sound | Christina Zaenker | Musician |
| Sound | Tony Bernal | Musician |
| Sound | Jeremiah Klein | ADR Recordist |
| Sound | Jeremiah Klein | ADR Editor |